What is your return/replacement policy?

Updated 2 months ago by christina

We want you to be completely satisfied with the quality of your MySeafood products. If you receive seafood that is thawed or damaged or had substantial problems, we will issue a refund for the affected items. To request a refund, please contact us, including details, at hello@myseafood.com within 3 days of receipt of products. If possible, please photograph the problem and attach photos to your email. This will help our Quality Control (QC) department in dealing with packaging and shipping issues. A refund will be issued using the same method of payment as the original order. We are unable to accept returns on our perishable goods, so please do not send your purchase back to us. If you would like to replace your order, an new purchase must be made following your refund.


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