What if my order is thawed?
We want you to be completely satisfied with the quality of your MySeafood products. If you receive seafood that is thawed or damaged or had substantial problems, we will refund your purchase. To request a refund, please contact us, including details, at firstname.lastname@example.org within 3 days of receipt of products. If possible, please photograph the problem and attach photos to your email. This will help our Quality Control (QC) department in dealing with packaging and shipping issues. We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.